Terms & conditions
Hop-On Lanka (Private) Limited is incorporated as a Private Limited Company in Sri Lanka under registrar of companies for the purpose of carrying on the business of Transport of Tourists, Tour Operators, Transport Facility Providers and Travel Agents.
Registration Number: PV 114150
Registered address: Hop-On Lanka (Private) Limited, 10, Hospital Road, Homagama, Sri Lanka.
By purchasing and/or using an Hop-On Lanka travel pass you or any other service are deemed to have agreed and be bound by the following terms and conditions. In these terms and conditions references to “you” or “your” mean the purchaser of the travel pass and / or the passenger using the travel pass or any other service as the case may be.
References to “Hop-On Lanka or “our” mean Hop-On Lanka (Private) Limited.
1.All our prices are quoted in USD. We are committed to maintain our prices once quoted. However we reserve the right to amend / revise prices at any time without prior notice and also in the event of significant changes in fuel prices, exchange rates or government taxes.
2.The Travel Passes are valid for 1 month from the first day of travel, or until you have travelled once over all sectors of the Travel Pass, whichever occurs first. Hop-On Lanka Travel Passes are valid for travel in one direction and one time travel per sector as per the route itinerary stated under route information or on the seat confirmation voucher.
3.Deposit payment: A deposit of 20% of the total pass value is required to secure a booking at the current price. Full payment is due within 1 month before your first date of travel.
You will not receive your Travel Pass Number until full payment is received and without your Travel Pass Number your seat on the bus will not be confirmed. Deposits are non-refundable.
4.Cancellation Policy: Hop-On Lanka cancellation policy for Travel Passes. In the event you have purchased a Travel Pass and subsequently decided to cancel it, your cancellation request needs to be made prior to your indicated first date of travel. For a valid cancellation request, Hop-On Lanka may refund your Travel Pass at its sole discretion and you will be required to pay a cancellation fee as follows:
- No Travel Pass may be cancelled or extended following the first date of travel
- Before 1 month of your first date of travel 50% of the total cost of your Travel Pass
- Less than one month there will be no refund.
5.Once paid and confirmed any amendment or modification within 72 hours of the confirmed first date of travel will incur a fee of $20 per amendment or modification. No refunds for cancellations on or after travel date, or for no-shows. All amendments are subject to availability of seats.
6.Hop-On Lanka passes are only valid for the person whose name they were originally issued for and are non-transferrable. You will be asked to produce photo ID when boarding the bus.
7.Hop-On Lanka will endeavour to adhere to stated departure, arrival and pick up times but will not be liable for any cancellation, delay and failure to meet those times due to unforeseen circumstances beyond our control such as extreme weather, floods, road closures or mechanical failure of the bus because of the nature of our product and the environment in which we operate. If we are to replace a bus due to mechanical failure we will do our best to take you to the next location using the best available mode of transport. However the substitute vehicle may not be of the same standard or comfort of our own bus.
8.The minimum age for solo travellers to use our services is 18 while there is no maximum age so long you are physically fit to get about on your own. Children under the age of 18 must travel with their parent(s) or guardian and they must provide a proof of identification of age and failure to provide such proof may invalidate your Travel Pass. Children under the age of 7 will not be accepted on our buses.
9.Hop-On Lanka can refuse to carry a person whose behavior is detrimental to the enjoyment of the other passengers. By travelling with Hop-On Lanka you agree to accept the authority of the chauffeurs & passenger assistants and accept their decisions. Our staff is entitled to a safe working environment and our passengers to a enjoyable travel. Any threats to safety, being physical or verbal, or inappropriate behavior may result in removal from the bus. If our staff requires a passenger to leave the bus no refunds will be given and the passenger in question will be responsible for their own travel arrangements & costs from that point.
10.Hop-On Lanka reserves the right to refuse any passenger, luggage or goods carrying wild or domesticated animal, bird or reptile, dead or alive, parts of animals; birds or reptiles, such as skins, horns, scales, feathers, plants or prohibited drugs.
11.Hop-On Lanka shall not be liable for any loss or damage of any kind, including indirect or direct loss or damage, arising directly or indirectly out of a cancellation of, or delay to, any trip, however caused.
12.Hop-On Lanka will not be liable for the sickness of, injury to, or death of any passenger or the loss of, or damage to, any personal effects, whether caused by Hop-On Lanka’s negligence or otherwise. There is no travel insurance cover included in the price of a Travel Pass other than the Transport insurance against accidents in accordance with the Sri Lanka National Insurance Policy. You are responsible for your own safety. Hop-On Lanka cannot be held responsible for injury, death, damage, loss, delay, cost, expense or inconvenience arising from our services.
13.Travel insurance is compulsory and your travel insurance must provide cover against personal accident, death, medical expenses emergency repatriation, cancellation of your tour, curtailment, personal liability and loss of luggage and personal effects. You are requested to leave a copy of your insurance cover, policy number, emergency telephone number of your insurance company or necessary information required by your insurance company with us in case of emergency.
14.You grant us a royalty-free licence and your consent to using images of you taken during Hop-On Lanka route itinerary for advertising and promotional purpose in our website and in any medium we choose.